PLEASE BE ADVISED: It is the candidate’s responsibility to be sure their equipment and workspace meet all of the requirements for Live Remote Proctoring. If a candidate makes an appointment for remote proctoring and is unable to test due to not meeting technical requirements or physical requirements of the workspace, the candidate will forfeit their examination fees and will need to follow the transfer policies in place for their exam. Please see your exam’s Handbook for Candidates for transfer policies.

PROPROCTOR INFORMATION: Please read the information found on Prometric’s ProProctor page before scheduling an appointment: https://www.prometric.com/proproctorcandidate 

TECHNICAL SUPPORT: If you require technical assistance during your live remote proctored exam please contact Prometric directly: https://ehelp.prometric.com/proproctor

US and Canada: 800-813-6779;

Inernational: +1-443-455-6299

What is Live Remote Proctoring?

Prometric offers the opportunity to take your exam from your home or other quiet workspace, if your computer meets the technical requirements, instead of going to a Prometric Test Center. You will take your exam using specialized software, under the supervision of a live proctor via a video link. You cannot do live remote proctoring from a public space such as a coffee shop, your library, etc.

How do I sign up for live remote proctoring?

If you are interested in live remote proctoring you can follow the directions found in your Scheduling Authorization or go to your exam’s Prometric webpage and choose the “Schedule” link under “Remotely Proctored Exam.”

PTC recommends that candidates interested in remote proctoring first read all of the information provided by Prometric to ensure a smooth testing experience.

https://www.prometric.com/proproctorcandidate 

What are the technical requirements?

Technical requirements may change, please see https://www.prometric.com/proproctorcandidate  for the most up-to-date requirements and a short video on what to expect during your remotely proctored examination.

Candidates also need to download and install the ProProctor Software before their appointment.

How should my workspace look while I take a remotely proctored exam?

Your room/work area must be indoors, well lit, free from background noise and disruptions.

Your work area must be free of pens, paper, electronic devices, etc. There should be no content that could potentially provide an unfair advantage during your exam, including anything posted on walls or elsewhere in your work area. Make sure to clear your workspace and put away all personal items.

Your proctor will ask you to scan your room/work area with your webcam/laptop to check for any security risks. Be sure your workspace is free of books, paper, and general clutter.

It's recommended you cover dressers, bookshelves, and any other large electronic equipment or furnishings that is in your workspace.

Be aware: Your exam will be terminated, and results invalidated if any other person walks into your work area/room.

What do I need to know before I take a remotely proctored exam?

Before you schedule your appointment, please read the ProProctor User Guide. Full directions and rules for live remote proctoring will be found there: https://www.prometric.com/proproctorcandidate 

You will need to download and install the ProProctor software to your computer prior to your exam appointment.

You will need to present your valid, government-issued, photo ID.

It's highly recommended that there is no additional load on your wifi connection from other users such as streaming videos, music, or games. Lack of signal strength may cause you to lose connection.

If you are able to use a wired connection to the internet, rather than wifi, please do so. A wired connection to the internet is generally more stable.

Candidates who are unable to connect to the exam or unable to finish the exam due to internet connectivity issues will be counted as no-shows. These candidates will forfeit their exam fees and will need to reapply for the next testing window.

Please be sure to perform any Windows or OS updates before your exam appointment.

What is the check in process like?

Please allow at least 30 minutes for the check-in process, i.e., if your appointment is at 12:00, you should log-in and begin the check-in no later than 11:30.

The check-in process for live remote proctoring is similar in many ways to checking in at a Prometric testing center.

You will be asked to present your government-issued photo ID.

You will be asked to roll up your sleeves and turn out your pockets as well. Proctors may also ask you to check behind your ears. If you wear glasses you will be asked to present them to the proctor as well.

Proctors will ask you remove jewelry and watches, so please do not wear these items during the exam.

In addition to these checks, the proctor will as you to do a scan of your work area. They will ask to see all four walls, to check under your seat and/or desk, as well as any areas of concern, like furniture or electronic devices you have in your room.

If you have a separate webcam it may be easier to do these checks. If not, be prepared to move your computer around the room to perform these checks. The proctor will also want to check the computer you are using. If you're using a laptop with a built-in camera, please have access to a mirror, so you can show the proctor your computer.

What do I do in the event of technical issues?

There is a chat box available to talk to a proctor. As well as a "Contact Support" button at the top of the screen. If you do not get a response please exit the ProProctor software, wait 90 seconds and log back in again.

You can also find technical support at this link: https://ehelp.prometric.com/proproctor

Support is also available by phone: US and Canada: 800-813-6779; Inernational: +1-443-455-6299

I use a Mac, can I test via live remote proctoring?

Mac users can use the ProProctor system, but there are special steps they'll need to take. Please check the ProProctor user guide found here: https://www.prometric.com/proproctorcandidate 

Mac users also need to be aware that Safari is not supported, and candidates should use the latest version of Google Chrome.

How does Live Remote Proctoring work?

Once you launch the ProProctor software and login you will be taken to a readiness agent who will check your ID and scan your workspace and your person using your computer’s camera. This process takes at least 30 minutes, so candidates should log in 30-40 minutes prior to their appointment time. Once you successfully complete the readiness check you will be handed over to the exam proctor to begin your exam. There may be a wait time before the proctor appears. If you feel you’ve been waiting too long, you can go to the technical support webpage: https://ehelp.prometric.com/proproctor.

Once the exam begins, the experience is just like at a testing center. You will have time to review the testing software tutorial and can ask a proctor for assistance using the live chat feature. The proctor will be observing you and other candidates while you test to ensure test security.

Once you are finished with the exam, use the chatbox to alert your proctor who will let you know when it is safe to exit the software.

What do I need to provide in order to use Live Remote Proctoring?

You will need to have a desktop computer or laptop with a camera that is able to be moved to scan the room, a microphone to communicate with the proctor, a stable high-speed internet connection, a quiet, private room to test in, and your valid government-issued photo ID such as driver’s license or passport. You cannot take a live remote proctored exam on a tablet such as an iPad or on your cell phone. All candidates must perform a system check, download and install Prometric’s ProProctor software.

Can I switch from a test center appointment to a live remote proctor appointment (or vice versa)?

You may reschedule your exam appointment between a physical test center and live remote proctoring, within a certain time frame. You may have to pay an appointment rescheduling fee. If you reschedule your test appointment between 29-5 days before your test date, you will need to pay a $50 rescheduling fee to Prometric. No changes to test appointments can be made within 5 days of your test date. Please see your exam’s Handbook for Candidates for details.

Am I allowed a restroom break?

Restroom breaks are at the discretion of your test sponsor. Please see your exam’s Handbook for Candidates for details.

If you are allowed a break during your exam you will need to go through the security check-in again. Unscheduled breaks do not pause your exam timer, so please keep this in mind.

Can I use scratch paper and/or a calculator?

You cannot use any scratch paper or any electronic devices during the exam. A notepad and calculator will be provided for you on the screen if they are allowed for your exam.

What happens if my test doesn’t start or if I lose connection during my exam?

If you are having problems starting your exam or lose connection during your exam please go to Prometric’s technical support page, https://ehelp.prometric.com/proproctor. If the technical issues stem from Prometric’s end and you are unable to test, contact PTC for further instructions. If the connection issues stem from your computer or internet access and you are unable to start or complete your exam your exam fees will be forfeited and you will need to transfer to a new testing period. The same applies if your workspace does not meet Prometric’s specifications. Please see your exam’s Handbook for Candidates for current transfer fees and policies.

Can I reschedule my test during the same testing period if I have technical problems?

Candidates may not reattempt the examination during the same testing window. If you have technical problems during your exam and are unable to start or complete the exam you must follow the transfer policies in your exam’s Handbook for Candidates. If there is no transfer policy, candidates must reapply and pay the examination fees.

Can I request special test accommodations as covered under the Americans with Disabilities Act for a live remote proctored examination?

At this time, only test accommodations for additional testing time can be provided for a live remote proctored exam. As a nature of live remote proctoring, you will be tested separately. If you are requesting other test accommodations than additional time, you must test at a physical test center.